Last Updated: 2022-09-08

HealthFrame- Frequently Asked Qustions (FAQ)

Getting Started

  • How do I get my medical information from my provider(s)?

    Request a copy of your medical records via Sample Request Letter

  • Installation and Product Registration

  • What systems does HealthFrame support?

    Version 2.1 of HealthFrame natively supports

    • Windows 2000
    • Windows XP (recommended)
    • Windows Vista
    • Windows 7 (normal as well as 64-bit edition) or later (recommended)

    Your computer should have at least 128MB of RAM, and must have at least 50MB of free disk space. An internet connection is not required, but is helpful to access additional information.

    HealthFrame does not run natively on MacOS X, but can be used on MacOS-X via Windows emulation software, such as

  • Trouble with downloading HealthFrame? Corrupt installers? Re-downloading...

    To learn more about problems downloading a copy of HealthFrame, click Download Troubleshooting.

  • What’s different about HealthFrame’s electronic download?

    If you purchase HealthFrame via electronic download, you will get the same exact software that is shipped on HealthFrame’s physical CD. The physical HealthFrame CD ships in an attractive, hardcover booklet, for safe-keeping. The booklet contains information on personal health records, HealthFrame installation and initial usage instructions, as well as information on how to request a copy of your medical records from your providers, and how to contact Records For Living.

    When you purchase the electronic download, you save $10.00 plus the shipping costs (a savings of $14.95, on average). Either way, you are still entitled to receive support from Records For Living.

  • Must I uninstall the demo version of HealthFrame prior to installing the purchased version?

    Prospective customers are encouraged to explore HealthFrame and its capabilities by taking advantage of HealthFrame’s 15-day, fully functional, free evaluation version.

    The HealthFrame demo version is identical to the full product version - except for the presense of a license key. So - when you purchase your copy of HealthFrame - there is no need to install any new software. Just enter your license key.

    If you ever do choose to re-install HealthFrame - you never need to first uninstall previous versions. When you install a version of HealthFrame (demo or otherwise) - it will automatically uninstall previously installed versions for you.

    Additionally, the installer preserves any data entered during the evaluation period.

  • If I install HealthFrame’s purchased version will I lose the data I entered using the demo?
    Your data will be preserved when you install the purchased version of HealthFrame. If you are ever concerned about the possibility of losing your data, you should create a backup of your personal health record (PHR).
  • I have a new computer. How do I move my HealthFrame data to that new computer?
    • Backup Data
      Make sure each of your PHRs is backed up (File/Save PHR Backup...) and copy those backups to a removable disk or network location.
    • Retrieve License Code
      Check Help/About HealthFrame in your old installation, or review the email you received when you bought HealthFrame, or use Forgot License Codes Page.
    • Install HealthFrame on New Computer
      Download from Download.aspx and install on the new computer.
    • Restore Backed up PHRs
      Start HealthFrame on the new computer, and select 'Load Backup' from the open dialog, and restore each PHR you saved in the first step.
  • How do I Upgrade for HealthFrame v2 to v3?

    Upgrading costs $20, if you purchase an electronic download, and upgrade before 2017. It is easy, and you can try before you purchase your upgrade.

    • In HealthFrame v2, while its still running, go to the about box and write down your HealthFrame v2 license code. Or you can find your original purchase email and get the license code there. Or use ForgotLicenseCodes.aspx
    • Download demo version (Demo/Request.aspx)
    • Install it as normal
    • When you first run, it will COPY (not changing of your HealthFrame version 2) data to a new HealthFrame v3 repository
    • Try the demo. If you like, purchase:
      • Start HealthFrame in demo mode and click the purchase button, or navigate directly to the purchase page on the website (Store/PurchaseOnline.aspx)
      • Use your V2 license key (saved above) in the Coupon Code field, and click Recompute
      • Complete purchase, and enter provided license code into HealthFrame
    • Or if you wish to revert to HealthFrame v2:
  • Lost License Codes

    If you've lost your license code(s), you can look them up automatically from the email address you used at the time of purchase.

  • Error 1935 when installing HealthFrame on Windows XP?

    This is a problem afflicting many programs, such as HeathFrame, and Microsoft Office - programs that utilize Microsoft's XML functionality. This issue is due to a bug with a recent update to Microsoft's XML parser and Windows Installer technology. For more information, see 1935 error by installing the latest MSXML Updates in Microsoft's Knowledge Database.

    If you see

    while installing HealthFrame, this is the source of the problem.

    The good news is that HealthFrame 2.1's installer has built-in support to correct this MSXML corruption. First reboot your computer, and then re-run the HealthFrame installer, and the problem will be automatically corrected.

  • Error Ox800C0005 when registering HealthFrame?

    Some personal firewalls such as Norton Internet Security 2005 will prevent HealthFrame from accessing the internet. Product registration (Options/Register…) requires access to Records For Living web site, so that we can store your registration information.

    If your firewall prompts you to grant or block internet access, please choose to grant access. Once you have configured your firewall to grant internet access to HealthFrame, product registration should proceed without problems.

  • Using HealthFrame

  • How can I use HealthFrame to track my child’s development milestones?
    See the Childhood Development Slideshow to learn about how to use journals to keep track of your children's developmental milestones.
  • Can I use information that’s stored in HealthFrame with other programs?
    Yes. HealthFrame can be used with a wide variety of other programs and software systems. See the Export feature for more details.
  • How can HealthFrame help me track my medical expenses?

    HealthFrame contains powerful expense tracking features, including summary reports, linking and integration with visits, medications, treatements etc.

    See HealthFrame Expense Tracking Feature for more details.

  • If I use HealthFrame to track many individuals’ health records, what happens with a backup?

    HealthFrame Family Edition allows users to maintain up to 12 personal health records (PHRs) per computer. This feature can be used to maintain a family's health history.

    To create a backup, launch the HealthFrame application, select the desired PHR and click the "File" menu, followed by the "Backup..." submenu. You'll then be asked where you want to save the file. Later, you can always load a backup file: when HealthFrame starts, BEFORE you select a PHR, click on the "Load Backup..."

    Backup files are compact, and can be password protected.

    Each back-up only extracts data from the active PHR.

  • Portable Medical Records

  • How do I carry my health records with me?

    You should always carry your medical information with you, in a format that is convenient given your personal lifestyle choices. You can carry your medical records information in printed form or in a number of portable electronic devices.

    Use HealthFrame to print the Emergency Card. This will contain a summary of your identification information, allergies, conditions, and medications, as well as PCP, emergency contacts and insurance information. The printed emergency card can be carried in your purse or wallet at all times.

    For a planned medical visit (new PCP or specialist), you may choose to use HealthFrame to print the Medical History Summary report. This is a more detailed report that you can share with your medical providers.

    A number of individuals attach USB compatible memory sticks to their key chains. Others have personal digital assistant (PDA) devices with them, such as Pocket PC or Palm OS compliant devices. It is convenient for such individuals to carry computerized versions of their Emergency Card and/or Medical History Summary with them. The easiest way to accomplish this is for users to print their HealthFrame reports to a PDF file (a number of commercial products exist on the internet that support PDF printer drivers). Once the report has been printed, users can then download them to their memory stick or PDA. PDF files are readable with Adobe’s reader ( and are widely used in the internet for document distribution.

  • Can I put my records on a USB-key device?
    The easiest way to accomplish this is for users to print their HealthFrame reports to a PDF file (a number of commercial products exist on the internet that support PDF printer drivers). Once the report has been printed, users can then download them to their USB-key device. PDF files are readable with Adobe’s reader ( and are widely used in the internet for document distribution.
  • Other

  • HealthFrame Version History
    See the high-level release notes for each HealthFrame version.
  • How can I do XYZ (something not listed here)?
    We are constantly working to improve HealthFrame, and its supporting documentation. If you have an idea for a feature or improvement for HealthFrame, or a question about how to do something with it, please contact us via our HealthFrame Community Forum.