Demo Download Troubleshooting
The most common problems people encounter with downloading include:
The current version of HealthFrame requires Windows 2000, Windows XP, or Windows Vista. See
- Corrupted download cache
Some web browsers will download an incomplete or corrupted copy of a file (due to network errors),
and cache that downloaded
copy so that when you try to download again, it just uses its (bad) cached copy. The easiest
way to work around that problem is to download from one of the alternatives
To verify you have a valid (uncorrupted) download, just check the installer's digital signature.
- A popup blocker is interfering with the download
If you have a popup blocker installed - it is probably warning you that this download
looks like a popup. To complete the download, you will have
to (at least temporarily) shut off your popup blocker, or tell it that its OK to download
this one executable file.
- Using a slow (e.g. dialup) internet connection
We apologize, and are considering ways to remedy this problem.
You can also try downloading from the Records For Living FTP Site
If you continue to have difficulties, please contact us via
our Community Forum
or via email at